Complaints & Returns
Want to return goods or make a complaint? Write to us within 14 days of delivery.
- Deadline
- within 14 days of delivery of the goods
- Processing
- promptly, within 3 working days at the latest
- Contact
- hello@hyvenutrition.eu
What to do
Send us an email
Within 14 days of delivery to hello@hyvenutrition.eu. Give your order number, the product name and what happened.
Attach a photo
If the goods arrived damaged or do not match your order, please attach a photo.
Wait for our reply
We handle complaints promptly, within 3 working days at the latest. If needed, we will email you the return address.
Send an email
Or call +420 607 577 903.
Product just not right for you?
Use the Satisfaction guarantee. We refund the full price as a voucher.
Your rights in detail
You will find withdrawal from the contract and rights from defective performance in the terms and conditions (articles 5 and 7).