FAQ - frequently asked questions
Welcome to our FAQ section, we are very happy to have you here and to be our customer. We have tried to answer the most frequently asked questions.
Shipping and returns
Below you will find answers to the most frequently asked questions regarding shipping, returns and exchanges.
What is the shipping cost?
The shipping price will be displayed in the cart according to the selected carrier and the order value. For purchases over 950 CZK, shipping is free.
How long will it take for the package to arrive?
Orders received before 6:00 PM are shipped the same day. You will receive your package the next business day.
How should I proceed when returning goods?
Write to us and we will send you simple instructions on how to return the goods. You have 14 days from receipt to return the goods.
When will I receive my money back for the returned goods?
We usually refund money within 5 business days after the package is delivered back to us.
Orders
Below you will find answers to frequently asked questions about orders.
How do I know if my order was successful?
After completing your order, we will automatically send you a confirmation email with an overview of the items and your order number.
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. Once the shipment leaves our warehouse, changes are unfortunately no longer possible.
I didn't receive an order confirmation - what should I do?
Check your spam/promotions folder, or contact us and we'll check it.
How can I track my order?
Once we ship your package, we will send you an email with a link to track your package.
Products
Below you will find answers to frequently asked questions about our products.
How do I find out what each product contains?
For each product you will find a detailed description of the composition, use and recommended dosage. If you are not sure, write to us - we will be happy to advise.
Are your supplements tested?
Our products undergo regular quality control and are manufactured in accordance with the strict IFS standards.
Where are the products manufactured?
We produce in the Czech Republic.
How long can I use the product?
We provide recommended dosage and duration of use for each supplement. If you have specific needs, you can consult with a specialist or us.