FAQs
Shipping and returns
Below you'll find answers to the most common questions about delivery, returns and exchangesThe delivery price is shown in the basket according to the carrier you choose and the value of your order. On purchases over 950 Kč you get free shipping.
Orders received by 12:00 are dispatched the same day. You'll receive your parcel the next working day.
Write to us at hello@hyvenutrition.eu or get in touch on +420 607 577 903 and we'll send you simple instructions on how to return the goods. You have 14 days from receiving the parcel to return it.
We refund your money as soon as possible – usually within 3 working days of the parcel arriving back with us.
Orders
Below you'll find answers to common questions about ordersOnce you complete your order, we'll automatically send you a confirmation e-mail listing the items and your order number.
If the order hasn't been dispatched yet, write to us as soon as possible. Once the parcel leaves our warehouse, changes are unfortunately no longer possible.
Check your spam/promotions folder, or contact us and we'll look into it.
As soon as we dispatch your parcel, we'll send you an e-mail with a tracking link.
Products
Below you'll find answers to common questions about our productsFor every product you'll find a detailed description of the ingredients, how to use it and the recommended dosage. If you're not sure, write to us – we're happy to advise.
Our products undergo regular quality control and are manufactured in line with the strict requirements of the IFS standard.
We manufacture in the Czech Republic.
For every product we state the recommended dosage and how long to take it. If you have specific needs, you can consult a specialist or ask us.