SATISFACTION GUARANTEE

Our priority is a satisfied athlete. That is why you'll only find products here that we believe in and whose quality we guarantee. Even the best products don't have to suit everyone. And because we want your purchase with us to bring you joy, not worries, we have introduced the Satisfaction Guarantee.
Cyclist in a white helmet drinking the hyve endurance pro pre-workout drink.

Try hyve risk-free

If any of the products doesn't suit you after trying it, we'll refund the full price as a voucher you can use on anything in our range at hyvenutrition.com. We believe this will help you find the right product for your training and racing.

How to request a refund

To claim the Satisfaction Guarantee, follow these four simple steps

Step 1

Contact us at hello@hyvenutrition.eu, give your order number and tell us why the product doesn't suit you.

Step 2

Wait for our reply - we'll get back to you within 3 working days.

Step 3

Send the product back - if you meet the conditions of the Satisfaction Guarantee, just send it back via Zásilkovna. We pay for the delivery.

Step 4

Get your voucher - once the parcel arrives, we'll issue you a voucher for the value of the product within 3 working days.
A hand reaching for a shaker with a hyve drink next to a clear whey protein tub on the stadium steps

Guarantee terms

Even though we put everything we have into every product, we know that tastes, needs and the body's reactions are individual. If you find that a product does not suit you, you can make use of our returns guarantee.

  • Less than 20 % used – you will usually know after a few uses whether a product suits you. That is why no more than a fifth of the contents should be used up.
  • Intact packaging – the product packaging must not be broken, damaged or altered in any way.
  • Within 14 days of delivery – you need to claim the guarantee no later than 14 days after your order is delivered.

Want to claim the Satisfaction Guarantee? Just fill in the form below!