Money-back guarantee
If a product does not suit you, we refund the full price as a voucher. We pay the return shipping.
Our priority is a satisfied athlete. That is why you will only find products we believe in and whose quality we guarantee. Even the best products may not suit everyone. And because we want shopping with us to bring you joy, not worries, we introduced the Satisfaction guarantee.
Try hyve risk-free
If any of our products does not suit you after trying it, we refund the full price as a voucher that you can use on anything we offer at hyvenutrition.eu. We believe this helps you find the right product for your training and races.
Guarantee terms
Even though we put everything into every product, we know that tastes, needs and how the body reacts are individual. If you find that a product does not suit you, you can use our return guarantee.
You can usually tell after a few uses whether a product suits you. That is why no more than a fifth of the contents should be used.
The product packaging must not be broken, damaged or altered in any other way.
You need to claim the guarantee no later than 14 days after your order is delivered.
How to claim the guarantee
Follow these four simple steps.
Contact us at hello@hyvenutrition.eu, give your order number and tell us why the product does not suit you.
We will get back to you within 3 working days.
If you meet the Satisfaction guarantee terms, just send it back via Packeta. We pay the shipping.
Once the parcel arrives, we will issue you a voucher for the value of the product within 3 working days.
Did the goods arrive damaged or different from what you ordered? Follow the Complaints and returns page.